We want you to love your Cuddleloo plush. Your rights under Australian Consumer Law are always protected.
Damaged, faulty or wrong item
Email us a photo within 14 days of delivery. We'll send a free replacement or give you a full refund. You don't need to send anything back.
Lost parcels
If tracking shows no movement for 25 business days, contact us and we'll reship your order free or refund you in full.
Change of mind
We don't offer refunds or exchanges for change of mind, so please choose carefully.
Contact
Email cuddleloo.au@gmail.com and we'll reply within 1 business day.